Privacy Policy

1. Introduction

Key Digital Enterprises, Inc. ("Company," "we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at keydigitalinc.com, use our services, or interact with us in any way.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Information We Collect

We collect information that you voluntarily provide to us when you:

• Fill out a contact or opt-in form on our website
• Book a consultation or appointment
• Subscribe to our marketing communications
• Engage with our services as a client
• Contact us via phone, email, or other channels

The personal information we may collect includes:

• Contact Information: Full name, email address, phone number, and mailing address
• Business Information: Company name, industry, business size, and goals
• Communication Preferences: Opt-in consent for marketing and transactional messages
• Usage Data: IP address, browser type, pages visited, time spent on pages, and referring URLs
• Device Information: Device type, operating system, and unique device identifiers

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our AI consulting and coaching services
• Process and respond to your inquiries and consultation requests
• Send transactional communications including appointment reminders, order confirmations, and account notifications
• Send marketing and promotional messages to users who have provided explicit consent
• Personalize your experience and deliver content relevant to your business needs
• Analyze website usage to improve our online presence and user experience
• Comply with legal obligations and enforce our Terms & Conditions
• Protect against fraudulent, unauthorized, or illegal activity

4. Text Message Communications (SMS/MMS)

By providing your phone number and checking the applicable consent boxes on our opt-in forms, you explicitly consent to receive text messages from Key Digital Enterprises, Inc. We offer two categories of text message communications:

How to Opt-Out: Reply STOP to any text message at any time to immediately cancel your SMS subscription. You will receive one final confirmation message and no further SMS messages will be sent to your number.
How to Get Help: Reply HELP to any message, or contact us at [email protected] or 844-341-8444.

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: Third-party vendors who assist us in operating our business, including CRM platforms (e.g., GoHighLevel), email service providers, scheduling tools, and analytics platforms. These vendors are contractually obligated to keep your information confidential and use it only for the purposes we specify.
• Legal Requirements: When required by law, court order, or governmental authority, or to protect the rights, property, or safety of our Company, clients, or the public.
• Business Transfers: In connection with a merger, acquisition, or sale of business assets. We will notify you before your information becomes subject to a different privacy policy.

We will never sell, share, or disclose your SMS opt-in data or phone number to any third party for marketing purposes.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

7. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal obligations.
• Opt-Out of Marketing Emails: Unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in any email we send, or by contacting us directly.
• Opt-Out of SMS: Reply STOP to any text message at any time to immediately cancel your SMS subscription.
• Update Your Information: Contact us to update or correct your personal information at any time.
• Portability: Request a portable copy of your data in a machine-readable format.

To exercise any of these rights, contact us at [email protected] or call 844-341-8444. We will respond to your request within 30 days.

8. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. We use the following types of cookies:

• Essential Cookies: Required for the Site to function properly. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our Site by collecting and reporting information anonymously (e.g., pages visited, time on site).
• Preference Cookies: Allow the Site to remember your choices to provide a more personalized experience.

You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of our website. For more information about cookies, visit allaboutcookies.org.

9. Data Security

We implement commercially reasonable technical, administrative, and physical security measures to protect your personal information, including:

• Encrypted data transmission using SSL/TLS protocols
• Restricted access to personal information on a need-to-know basis
• Regular review of our data collection, storage, and processing practices
• Use of reputable, security-certified third-party service providers

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately at [email protected].

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: